Refund and Returns Policy

Refund and Returns Policy

At Bisonmart, we strive to deliver the highest quality meat products to your doorstep. However, if for any reason you are not satisfied with your order, we are here to help with a straightforward and customer-friendly refund process.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

Incorrect Order:
 If you receive an item that is not what you ordered.
Quality Issues:* If the product you receive is damaged, spoiled, or does not meet our quality standards.
Missing Items:
If any items are missing from your order.
Cancellations:
 If you cancel your order before it has been processed or dispatched.

Eligibility for Returns

Perishable Products:
 Due to the nature of our products, we only accept returns for items that are defective, damaged, or not as described. If you believe you have received such an item, please contact us immediately.
Time Frame:
All return requests must be made within 1 hours of receiving your order. This ensures that we can promptly address any issues while the product is still fresh.

How to Request a Refund

To request a refund, please follow these steps:

Contact Us:
Reach out to our customer support team within 24 hours of receiving your order. Provide your order number, details of the issue, and any supporting evidence (such as photos).
Review Process:
Our team will review your request and assess whether it meets our refund criteria.
Refund Approval:
Once your request is approved, we will process your refund.

Refund Method

To request a refund, please follow these steps:

Wallet Refunds:
Refunds will be issued to your Bisonmart Wallet. You can use this balance for future purchases on our platform.
Processing Time:
Refunds to your Bisonmart Wallet are typically processed within 48 hours after approval.

Return Process

Contact Customer Support:
Reach out to our customer support team via phone or email with your order details and the reason for the return.
Provide Evidence:
To process your return, we may request photos of the product in question to verify the issue.
Approval:
Once your return request is reviewed and approved, our team will guide you on how to return the product or offer an alternative solution, such as a replacement.

Refund Policy

Full Refunds:
 If your return is approved, you will be eligible for a full refund, which will be processed through the original payment method, including wallets. Please allow 5-7 business days for the refund to reflect in your account.
Partial Refunds:
In some cases, a partial refund may be issued if only a portion of your order was affected.
Non-Refundable Items:
We do not accept returns or offer refunds for products that were delivered in perfect condition or if the return request is made after 24 hours of delivery.

Exceptions

Quality Assurance: 
Bisonmart ensures that all products are thoroughly checked before dispatch. However, if you have specific preferences or concerns, please mention them when placing your order to avoid any dissatisfaction.
Custom Orders:
Custom or special orders may not be eligible for returns or refunds unless they arrive damaged or not as described.

Important Notes

To request a refund, please follow these steps:

Partial Refunds: 
In some cases, partial refunds may be issued based on the situation (e.g., only part of the order is affected).
Non-Refundable Items:
Certain items, such as customized or special orders, may not be eligible for refunds.
Final Decision: 
Bisonmart reserves the right to make the final decision on all refund requests.

Need Help?

If you have any questions or need assistance with your refund request, please don’t hesitate to contact our customer support team. We are here to ensure your experience with Bisonmart is always positive.

How to Contact Us

For any return or refund inquiries, please contact our customer support team at
customercare@bisonmart.in or call us at +91 9488330149

Thank you for choosing Bisonmart. We value your trust and are committed to providing you with the best service.*